Stuck in MOTUS? You're not alone.
FMCSA killed the old system on May 14. Thousands of carriers got locked out or frozen mid-application. Find your fix, and add yourself to the count they can't ignore.
Carriers reporting stuck right now:
—What's your situation?
What drivers are saying
Real, public quotes — every one links to its source. Nothing here is invented.
“The motus rollout has been unacceptable. It is one of the worst software releases I've ever witnessed.”
“Alright folks, MOTUS is buggy. Like super buggy.”
“How do we comply with the rules when the system does not want to work with us?”
“FMCSA dropped the ball and then want to play the ghosting game.”
“Even if the FMCSA would pick up the phone and not have users on 2 hour long holds, that would be helpful.”
“We had a lot of carriers just trying to get into a system that wouldn't let them in, or trying to link their DOT number though the system couldn't identify their email address as being the correct one.”
“I don't have a good sense that they're getting any closer to fixing this.”
“Anyone trying accessing the portal in the past 5 days? Call in for support to sit on hold for 3 hours then get the call dropped?”
“Even my 13 yo grandson could tell you if you have a site that handle 1,000 user on a busy day that the site is going to crash when 10's of thousand of users try to access.”
“So much stress would be reduced if they could just respond to messages.”
“Until carriers are able to successfully claim their USDOT number in Motus, all account changes and updates remain unavailable.”
What's being reported
Industry press reports, not community submissions.
- About 396,000 of the 2.2 million transition letters FMCSA mailed — roughly 18% — came back undeliverable. — FreightWaves
- “One of the worst software releases I’ve ever witnessed” — how users described the MOTUS launch to industry press. — FreightWaves
- New authority grants nearly stopped in the weeks after launch, and FMCSA acknowledged authority statuses display incorrectly in MOTUS. — Overdrive
- Carriers hit launch-day failures claiming their USDOT numbers, failed ID scans, and operating authority displaying inaccurately. — Land Line
- FMCSA has issued two public responses to the backlash, calling the problems “minor technical issues” while carriers report hours-long phone holds. — FreightWaves
- A lost USDOT PIN recovered by mail means a seven-to-ten-day delay; paper workarounds face processing delays of at least eight business days. — FreightWaves